VÁCI1 will give new life to old values, a human-centred shopping experience. The shopping centre will offer extra services not only to its customers but its tenants as well. VÁCI1 customer services will aim to support and motivate shopping, giving maximum convenience and service to its visitors. VÁCI1 services for its tenants will be guaranteed by the developer who will also act as the operator of the building, the services will support its tenants’ efforts to give a high level of customer service and to ensure the establishment of a clientele that keeps returning.

Maintenance services include, but are not limited to:

• Innovative, energy-efficient third generation cooling & heating system
• Security:
  • 24 hour onsite reception service and security
  • Card entry system
  • CCTV & intruder alarm system.
• HACCP standard employee locker rooms with showers and toilets
• Enclosed loading bay allows access by small trucks
• 3 freight elevators connect the loading area, the basement storage and commercial levels
• Additional storage space available in basement
• First class customer care and services

First class customer care and services for returning customers

• For Váci1 Club Members
  • Free shopping advice – thematic according to the tenant mix
  • Discounted parking
  • Package delivery
  • Further discounts in shops
• Concierge Services
  • Multi lingual information point
  • Secure baggage check
  • Restaurant booking
  • Taxi ordering & public transport advice
  • Shipping & delivery service available
• Interactive customer information screens on each floor
• Further extra courtesy services: free cloakroom, community areas, free WIFI access, free mobile phone charging stations, shoe cleaning machines

High level marketing support

• Electronic consumer-traffic system
• Unique internet-based community support and fashion blog
• Fashion shows on a continuous basis, within the spacious central atrium
• Active ad campaigns